7 Days Money Back Guarantee
Understanding Our Money-Back Guarantee
Our Money-Back Guarantee Policy is 7 days from the subscription date and is open to all new customers signing up for our hosting plans. This Money Back Guarantee includes different hosting plans that are made for different needs, including:
- Minecraft Java Lite / Minecraft Bedrock Lite
- Minecraft Java Elite / Minecraft Bedrock Elite
- Minecraft Java Premium
- Windows VPS Value
- Windows VPS Budget
- Windows VPS Lite
- Windows VPS Elite
- Windows VPS Premium
For existing clients with more than 2 active services, the money-back guarantee applies to one service only, ensuring fair and equitable access to this benefit.
Transparency and Ease of Refund Process
Our refund process is designed to be straightforward. Once a refund request is approved, the refund will be credited to your Malaysian Bank Account within 7 business days, ensuring a hassle-free experience. To apply for a refund, customers must submit a request via our Ticket Support system within 7 days from the subscription date. A detailed reason for the refund request is compulsory, as it aids us in understanding and improving our services to better meet your needs.
Guidelines and Exclusions
It’s important to note that submitting a refund request does not guarantee automatic approval. We reserve the right to evaluate each request individually and retain the discretion to deny a refund based on valid reasons.
Additionally, please be aware that our Money-Back Guarantee Policy specifically applies to the aforementioned hosting plans and does not cover additional services, add-ons, or subdomain registrations beyond these plans.
We want our clients to be happy and confident about hosting with us. The relationship between us and our clients has to be a win-win situation.